Refund Policy

At ShopGuardium, customer satisfaction and product integrity are our highest priorities. This Returns & Refunds Policy outlines the terms and conditions under which returns, replacements, and refunds are processed.

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1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The request for return must be submitted within 14 calendar days of the delivery date.

• The item must be unused, uninstalled, and in its original packaging, including all accessories, cables, manuals, and documentation.

• Proof of purchase (e.g., order number or invoice) must be provided.

ShopGuardium reserves the right to refuse returns that do not meet these requirements or that exhibit signs of wear, installation, modification, or damage.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been installed or used.

• Items purchased on clearance, marked as final sale, or part of promotional bundles.

• Customized or special-order items.

• Digital software, licenses, or downloadable content.

• Gift cards.

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3. Return Authorization

All returns require prior approval from ShopGuardium.
Customers must contact our Customer Support Department to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.

Returns sent without an RMA number will not be accepted or processed.

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4. Return Shipping

Unless otherwise stated, the customer is responsible for return shipping costs.
We recommend using a trackable and insured shipping method, as ShopGuardium is not responsible for lost or damaged return shipments.

If the return is due to an error on our part (e.g., incorrect or defective item), ShopGuardium will provide a prepaid return label.

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5. Inspection and Approval

All returned items are subject to inspection upon receipt.
If approved, refunds will be issued within 5–10 business days to the original method of payment.

If the item fails inspection (e.g., signs of installation, missing components, or physical damage), the return will be rejected, and the item may be shipped back to the customer at their expense.

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6. Refunds and Replacements

• Refunds will be processed for eligible items once the return is approved and verified.

• Replacements may be offered in lieu of refunds for defective or damaged products, subject to stock availability.

• Shipping charges are non-refundable, except where the return is due to a ShopGuardium error.

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7. Damaged or Defective Products

If a product arrives damaged or is found defective upon arrival, customers must notify ShopGuardium within seven (7) days of delivery.
After verification, a replacement unit will be issued. In some cases, ShopGuardium may request photographs or video evidence to support the claim.

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8. Cancellations

Orders may be cancelled prior to shipment at no additional charge.
Once an order has shipped, it becomes subject to the standard return process outlined in this policy.

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9. Contact Information

For return requests, RMA authorization, or refund inquiries, please contact our Customer Support Department:

Email: info@shopguardium.com
Phone: (780) 809-7860